Last updated: July 2026
These Terms of Service ("Terms") are an agreement between you and SognoAI ("we," "our," or "us") covering your use of the SognoAI website and services ("the Service"). By creating an account or using the Service, you accept these Terms. If you do not accept them, do not use the Service. Our Privacy Policy explains how we handle your data and forms part of this agreement.
SognoAI lets you create AI characters and talk to them. The Service currently includes:
We may add, change, or withdraw features. If we withdraw something significant from a paid plan, we will give you notice and you may cancel.
You must be at least 18 years old to use the Service. There are no exceptions, and this applies to the whole Service, not only mature content. When you create an account you agree to:
You may not use the Service to:
You keep ownership of everything you create: your characters, your conversations, and anything you upload. We claim no ownership of it.
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, and display your content, and to pass it to the service providers described in our Privacy Policy, for the sole purpose of operating the Service for you. That is the whole of it. This licence exists so we can show you your own characters and generate replies, and for nothing else.
In particular, we do not use your content to train AI models, and this licence does not permit it. It ends when you delete the content or your account, subject only to backup rotation as described in our Privacy Policy.
If you make a character public, you additionally grant other users a licence to view it, chat with it, and remix it into their own characters. Public characters can be indexed by search engines. You can make a character private again at any time, which stops further use, but it will not withdraw copies other users have already remixed. Your conversations are never public, including conversations with a character someone else published.
The Service can import character cards created elsewhere. If you import or upload anything, you confirm you have the right to do so and that it does not infringe anyone else's rights. You are responsible for what you bring in, including content you did not write yourself.
The Service itself, including its design, code, and branding, belongs to us. You may not copy, modify, or make derivative works of it without our written permission.
The Service supports mature content for users who confirm they are 18 or older and choose to enable it. It is off by default. Enabling it does not relax section 4: content involving minors, non-consensual acts presented approvingly, or extreme violence is prohibited regardless of settings. You are responsible for ensuring adult content is lawful where you live.
You can report a public character from its page. We review reports and may remove content, make it private, or suspend accounts. We do not review content before publication and we are not obliged to monitor it, but we act on what is reported to us. Reporting something in bad faith, or repeatedly, may itself lead to action on your account.
If you believe content on the Service infringes your copyright, email support@justbuildthings.com with:
We remove content we determine to be infringing and notify the user who posted it, who may send a counter-notice. We terminate the accounts of users who repeatedly infringe.
Messages, images, and other AI features consume credits. Your plan includes an allowance that refreshes at the start of each billing period. Credits are consumed as you use the Service, do not roll over, expire at the end of the period, and have no cash value. They are a usage allowance, not a currency, and cannot be transferred, sold, or exchanged for money.
How many credits an action uses depends on what you are doing: the model you pick, how long the conversation is, and whether you are generating images or speech. Cheaper models go further on the same allowance, and the model picker shows the relative cost of each one before you choose it.
Paid plans are billed in advance, monthly or annually depending on what you choose, and renew automatically at the then-current price until you cancel. You authorise us to charge your payment method for each renewal. We will remind you before an annual plan renews.
You can cancel at any time from your account settings, and cancellation takes effect at the end of the period you have already paid for. You keep full access until then. We do not require you to contact us or explain why.
Payments are generally non-refundable, and we do not give partial refunds for unused time or unused credits when you cancel, downgrade, or stop using the Service. We will refund you where:
Email us and we will look at it properly. Nothing here limits your statutory rights as a consumer.
If you are a consumer in the UK or EEA you normally have 14 days to withdraw from a distance contract. Because the Service is made available to you immediately on purchase, by subscribing you expressly request that we begin performance during that period, and you acknowledge that you lose the right of withdrawal once the contract has been fully performed. If you withdraw while performance is still ongoing, we will refund what you paid less a proportionate amount for what you have already used.
We may change the price of a plan, and we may change the credit allowance a plan includes or the number of credits a particular action consumes. We do this to keep plans sustainable as the cost of the underlying AI models changes, which is outside our control and moves in both directions.
If a change is to your disadvantage, meaning the price goes up or the allowance included in your plan goes down, we will give you at least 30 days' notice before it affects you, and you may cancel at any point before it takes effect. Continuing to use the Service after that means you accept the change. Changes in your favour, such as a larger allowance or an action becoming cheaper, take effect without notice.
We will not change the price or the allowance for a billing period you have already paid for.
Prices may exclude sales tax or VAT, which is added at checkout where it applies.
We work to keep the Service available but do not guarantee uninterrupted access. It may be unavailable because of maintenance, technical failures, outages at services we depend on, or events outside our reasonable control. We depend on third-party AI providers, and a specific model may become unavailable, change, or be withdrawn by its provider at any time.
You can stop using the Service and delete your account at any time. Deleting your account removes your content as described in our Privacy Policy and does not entitle you to a refund of the current period.
We may suspend or terminate your account if you breach these Terms, if we are required to by law, or to protect the Service or other users. Except where the breach is serious, unlawful, or urgent, we will tell you what the problem is and give you a chance to put it right first. If we terminate your account you can ask us to review the decision by email, and we will respond. If we terminate a paid account for a reason that was not your fault, we will refund the unused part of your current period.
To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error free, or that AI output will be accurate or suitable for your purposes. If you are a consumer, this section does not affect rights you have under the law of your country that cannot be excluded.
Some liability cannot be limited by agreement, and we do not try to. We remain fully liable for intent and gross negligence, for fraud, for injury to life, body, or health, under applicable product liability law, and wherever the law does not permit a limit.
We are also liable for slight negligence where we breach a material contractual obligation, meaning an obligation whose fulfilment makes proper performance of this agreement possible in the first place and on which you may reasonably rely. In that case our liability is limited to the loss that was foreseeable and typical for this kind of agreement.
Otherwise, and to the extent the law allows:
You are responsible for keeping your own copies of anything you would not want to lose. Our liability for loss of data is limited to the effort of restoring it from backups that were properly maintained.
If you use the Service for business or professional purposes, you agree to indemnify us against claims, damages, and reasonable costs arising from your content, your use of the Service, or your breach of these Terms. This section does not apply to consumers.
If you send us ideas, suggestions, or feature requests, we may use them freely and without obligation to you. We are not agreeing to keep them confidential, and you are not entitled to compensation if we build something similar.
We may update these Terms. If a change materially affects your rights, we will give notice by email or through the Service at least 30 days before it takes effect, and you may cancel before then if you disagree. Continuing to use the Service after that means you accept the updated Terms.
These Terms are governed by the laws of Germany, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you also keep the protection of any mandatory rules of the country where you live, and nothing here deprives you of the right to bring proceedings in your local courts. We would rather resolve problems directly, so please contact us first and give us a chance to sort it out.
The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr. We are not obliged to take part in dispute resolution proceedings before a consumer arbitration board, and we do not currently do so.
Questions about these Terms, account issues, refund requests, and copyright complaints all go to support@justbuildthings.com.
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