Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing or using SognoAI ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

SognoAI is an AI-powered platform that allows users to create, customize, and interact with AI characters. The Service includes:

  • AI character creation and customization
  • Real-time chat conversations with AI characters
  • Image generation for character portraits
  • Character sharing and discovery
  • User profile and conversation management

3. User Accounts

To use certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property rights
  • Create, share, or promote harmful, abusive, or illegal content
  • Impersonate any person or entity
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Use automated systems to access the Service without permission
  • Create characters that promote hate speech, violence, or discrimination
  • Generate or share content that violates the rights of others

5. Content and Intellectual Property

Your Content

You retain ownership of content you create, including characters, conversations, and uploaded images. By using the Service, you grant SognoAI a worldwide, non-exclusive, royalty-free license to use, store, and display your content solely for the purpose of providing and improving the Service.

AI-Generated Content

Content generated by AI models through our Service may be subject to the terms and conditions of third-party AI providers. You understand that AI-generated content may not be unique and may be similar to content generated for other users.

Our Content

The Service, including its design, features, and functionality, is owned by SognoAI and protected by intellectual property laws. You may not copy, modify, or create derivative works without our express written permission.

6. NSFW Content

The Service allows users to create and interact with NSFW (Not Safe For Work) content. By using NSFW features, you agree that:

  • You are at least 18 years of age
  • You will not create or share illegal content, including but not limited to content involving minors, non-consensual acts, or extreme violence
  • You understand that NSFW content may not be appropriate for all audiences
  • You are responsible for ensuring compliance with local laws regarding adult content

7. Credits and Billing

Credits System

The Service uses a credit-based system for certain features. Credits are allocated based on your subscription plan and reset at the beginning of each billing cycle. Unused credits do not roll over to the next period.

Subscriptions

Paid subscriptions are billed monthly or annually. By subscribing, you authorize us to charge your payment method automatically. Subscriptions renew automatically unless cancelled.

Refunds

We offer a 14-day money-back guarantee for paid subscriptions. Refund requests must be submitted within 14 days of purchase. Refunds are processed at our discretion.

Price Changes

We reserve the right to modify subscription prices. Price changes will be communicated in advance, and you may cancel your subscription before the change takes effect.

8. Third-Party Services

The Service integrates with third-party services, including but not limited to authentication providers, AI model providers, and cloud storage services. Your use of these services is subject to their respective terms and conditions. We are not responsible for the availability, accuracy, or practices of third-party services.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be unavailable due to:

  • Scheduled maintenance
  • Technical issues or failures
  • Third-party service outages
  • Force majeure events

10. Termination

By You

You may terminate your account at any time by contacting support or using account deletion features. Upon termination, your access to the Service will cease, and we may delete your content in accordance with our Privacy Policy.

By Us

We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion. We may delete your content without notice in cases of serious violations.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • The Service is provided "as is" without warranties of any kind
  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid us in the 12 months preceding the claim
  • We are not responsible for AI-generated content or its accuracy
  • We are not liable for loss of data or content

12. Indemnification

You agree to indemnify and hold harmless SognoAI, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any rights of another.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the modified Terms. If you disagree with changes, you must stop using the Service.

14. Governing Law

These Terms are governed by the laws of the jurisdiction in which SognoAI operates, without regard to conflict of law principles. Any disputes will be resolved in the appropriate courts of that jurisdiction.

15. Contact Information

If you have questions about these Terms, please contact us through the support channels provided in the Service.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

© SognoAI 2025. All rights reserved.